The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...

In a sky-high security slip-up, KLM Royal Dutch Airlines has admitted to a data breach where fraudsters sneaked into a third-party system, exposing customer details like names, contacts, and Flying ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

How are data and AI being used to deliver value to customers and employees in the insurance industry? This is among the ...

What happened in the Qantas data breach? On June 30, 2025, Qantas found unusual activity on a third-party customer service platform. Hackers broke into this system and took personal information, such ...

Social Security Administration Commissioner Martin O’Malley has been on the job for over 100 days, and now the public has the opportunity to follow along with his work against stated agency goals on ...

To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and contact information. Customers received an email from Global-e Online Ltd., an ...

Broadband Provider Brightspeed has experienced a data breach that exposed over 1 million customers, with hackers threatening ...

Rachel is a writer on Game Rant. She has been playing video games since the original Nintendo Entertainment System. She spends lots of time (and money) on games like Marvel Rivals, Halo, Mortal Kombat ...

GoTo, the leader in cloud communications and IT, today announced powerful new advancements to GoTo Connect for Automotive, ...