New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Customer expectations have never been higher—and the bar’s raised every day. Pandemic-driven digital-first experiences mean consumers, especially Gen-Z and those younger, now expect companies they buy ...

Return on investment is one of the most critical metrics any company can track. Knowing the ROI of each company function makes it easier to make key business decisions. Measuring the return on ...

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Have you run into issues with an account - or had a problem with an online order? Reaching out to customer service can be a huge challenge these days, since many companies don't even list phone ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...