New add-on feature allows Invoice Cloud clients to engage with customers through multiple communication channels including voice, email, and text BRAINTREE, Mass.--(BUSINESS WIRE)--Invoice Cloud, an ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...

High-quality customer service is essential to the success of any business or organization. The ability to bring customers and clients back for additional business is key to expansion and ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

If you walked up to people on the street and asked, “What is the number one reason you go back to a business?,” you may find the top answers include customer service and customer experience. Sure, the ...