The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

Opinions expressed by Entrepreneur contributors are their own. If you met me in person, you’d know right away that I love to talk. That’s probably how I drew the interest of my current employer, ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...

Tonya is a house attendant at The Inn At Palmetto Bluff, a strikingly picturesque inn-and-cottage institution nestled among ancient, Spanish moss-draped live oaks along the May River thirty minutes ...

STUTTGART, Germany - Strong customer service is a business essential, even in a military environment. That's why U.S. Army Garrison Stuttgart employees and Soldiers attend customer service training.

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of Service Management in 2024” report. The ...

While there is no universally accepted theory of how businesses should treat customers, many models include several of the same key principles. Understanding some of the cornerstones of customer ...