CEO and Founder, The EQ-i Coach; author of Emotion at Work: Unleashing the Secret Power of Emotional Intelligence; public speaker and coach. What do you do when you have numerous stores to run, loyal ...

The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Restaurants employee a variety of staff members, including hostesses, wait staff, table bussers, bartenders, food preparation professionals and cashiers. To provide a high level of quality customer ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Apr 25, 2016, 03:08am EDT Apr 25, 2016, 04:16pm EDT This article ...

Welcome to "Salary Journeys," a series that discusses how much people have made over their careers. In this journey, 34-year-old Pam shares how she pivoted from wellness to tech. Pam didn't know what ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

If you work with clients on a regular basis, you always need to be on your game. Being good at customer service means that when you're grumpy, tired, or super-busy, you still project a friendly and ...

Lee Cornelius is a store manager, gemologist and jeweler for Amherst-based Vegas Jewelers, located just outside the city of Lorain. The company was started by his parents, LeRoy and Jean Cornelius, ...

If you don't have these skills down, you might struggle to find success in your job.