In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Citigroup has begun moving some software applications from its data centers to Google Cloud and is experimenting with Google's AI technology through a multiyear agreement. The terms of the agreement ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and operational ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

The chances of growing your SaaS business over time are greater with an engaged customer base. As there is a relationship between growing customer engagement and improving retention, engaging with ...

The subscription business model is a revenue and business model whereby customers pay a recurring price at regular intervals to access a product or service. This model contrasts traditional ...