As organizations scale customer experience, technical delivery, and business operations, leaders are rethinking how work gets ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

When it comes to customer service, the interaction between a company and its customers can be a make-or-break situation. In an age where online reviews drive millions of buying decisions, the need for ...

As dealerships face increasing customer communication demands, Mia Labs offers an AI solution designed to automate BDC ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. Paradoxically, adopting digital transformation solutions meant streamlining ...

HOUSTON, TX, UNITED STATES, January 20, 2026 /EINPresswire.com/ -- Fieldy Technologies has introduced Fieldy 2.0, a ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s most advanced contact center platform, today announced Outdoorsy selected UJET as the foundation of its customer service operations. Outdoorsy ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...