Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times ...

LOUISVILLE, Ky. (WDRB) -- Worried that she wasn't being charged correctly for crossing the Ohio River toll bridges, Susan Cochran, of New Albany, Indiana, said she tried to get help from RiverLink's ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

CHICAGO, Nov. 2, 2020 /PRNewswire/ -- Rush Street Interactive (RSI), one of the fastest-growing online casino and regulated online gaming companies in the United States, is celebrating two more big ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More San Francisco-based HiOperator startup which focuses on customer support ...

The first place someone turns when they open a yearbook is, of course, their own picture. This universal phenomenon has implications for customer service, including the following five points pulled ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...