Last week cybercriminals deployed ransomware to 1,500 organizations, including many that provide IT security and technical support to other companies. The attackers exploited a vulnerability in ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Fan-to-fan ticket marketplace Seatwave has unveiled a new customer service portal today, following a collaboration with Zendesk, the cloud-based customer service software provider. The company’s new ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Organizations invest untold amounts of money into software for a variety of business purposes. Marketing departments get web experience management, email marketing, analytics, search and other ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Microsoft has entered into a broad partnership with customer-service software provider 24/7 that the companies expect will yield a superior cloud-based platform that large companies can use to better ...

Leidos (NYSE: LDOS) has received a potential $69M task order to modernize and sustain the Internal Revenue Service’s web-based customer service portal for tax practitioners who want to electronically ...