Success in business depends on identifying what your target customers need or want and creating a total package of benefits that meets these needs in a superior fashion to your competitors' offerings.

Responsible customer service departments establish methods and techniques for gracefully handing language barriers to provide superior customer service. Language barriers may be based on speaking ...

It makes a powerful difference in your customer service success and operational excellence to train everyone in your company to have a “default of yes, to do their part toward creating a company where ...

Here are nine customer service best practices that need to be embraced by every employee in your company, every day that they're on the job. I'd even argue that to call these nine customer service ...

Get free guidance and exclusive deals to grow your business with business.com+ Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip ...

Generations of doctors and hospitals prided themselves on the quality of care they gave, but often overlooked patient comforts, such as extended waiting room stays. Now many critics say that attitude ...

The Department of Human Resources’ (HR) Mission acknowledges that people are our most valuable asset for sustaining excellent teaching, research, service, and attracting a talented workforce. We ...

America Online agreed to pay $1.25 million to the state of New York and reform its customer service procedures, the state attorney general announced on Wednesday. The agreement stems from consumers' ...