When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

DEAR MISS MANNERS: I am 21 years old, and I have worked in assorted venues of customer service since I was 17. I am currently employed at a bank, and frequently a customer will ask a question to which ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...