According to new research, interacting with automated chatbots for customer service is viewed by consumers as a source of increasing frustration. In fact, over 72% of respondents in a recent UJET ...

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported having ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

(Gray News) – People really, really hate contacting customer support – so much so that they would rather spend a night in jail or shave their head. A new survey conducted by OnePoll on behalf of ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

Trader Joe’s bested all other food retailers when it comes to customer service, according to a new survey from data and consumer insights firm HundredX in partnership with Forbes. The study, released ...

How does it feel to be the best in customer service? Just ask apparel merchant L.L. Bean. For the second consecutive year, the Freeport ME-based multichannel merchant has been named number one in the ...

Empathica Inc., a leading provider of Customer Experience Management (CEM) solutions to some of the world's most respected brands, announced the results of its 2011 Consumer Insights Panel survey of ...

Customers have voted Orange and TalkTalk the worst UK broadband providers for customer service, according to an annual survey of more than 10,500 UK residents. Consumers placed "free" broadband ...

Fast-casual concepts aren’t just taking share in the restaurant business. They’re bringing up customers’ overall satisfaction with limited-service restaurants. According to the latest research from ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...