ServiceForge, a leading provider of customer service software for skilled trades and home service businesses, announces the release of its new research report, "Keep Service Human." The report, which ...

observer, it appears chatbots could be the beginning of the end for customer service agents as we know them. However, the Aspect Agent Experience Index tells a different story.

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported having ...

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today released the ...

If your business is like most, you probably use email for internal and external communications in sales, marketing, and even customer service. So if you want higher profitability and customer ...