The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

In today’s market, customers expect to be able to make a purchase or contact a business with questions or concerns around the clock. Even if a business operates one or more physical locations that are ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced beta availability of a new product ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

There are plenty of pptions to boost efficiency and productivity Elysse Bell is a finance and business writer for Investopedia. She writes about small business, personal finance, technology, and more.

What’s the most effective way for businesses to attract and convert leads? We asked industry experts to share one tool or ...

NetSuite, a provider of hosted customer relationship management software, plans to debut an updated version of its services Thursday that aims to give users more powerful tools to sort data. NetSuite ...

Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps. The ...

Salesforce is facing increased competition from ServiceNow, particularly in customer-service tools. Salesforce is bigger and more established, but analysts and partners say ServiceNow is growing fast.