Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

Now here’s a first — crooks who realize the importance of customer service. It’s the latest twist in the global CryptoLocker ransomware attack. This diabolically nasty malware locks up all of the ...

A customer's first impression of a business is likely taken from their website. Is it easy to use? Are services and products clearly priced? Is customer service readily available if help is needed?

Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.