It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

NEW YORK —Media technology and service provider Dalet has named Gwen Braygeen as executive vice president and chief customer ...

NEW YORK, Aug. 28, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced it has been named a Sample Vendor in the Gartner Hype Cycle for Customer ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

Salesforce today announced that Vivint, an NRG company and provider of smart home and security solutions, is leveraging Agentforce to augment its customer service teams and provide 24/7 autonomous ...

Explore how AI is transforming business software by enhancing efficiency, automation and insights.

FREMONT, Calif.--(BUSINESS WIRE)--Hai Robotics, a leading global provider of Automated Storage and Retrieval Systems (ASRS), continues the strategic expansion of its U.S. leadership team with the ...

New executive role reinforces Dalet's continued commitment to customer success and operational excellence NEW YORK, NY ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...