However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

Relationship-builder. Product expert. Revenue generator. Voice of the client. These are just a few of the hats a customer success manager wears on any given day, but excelling at any of these roles ...

Customer experience is key for an OEMs success which is why Japanese OEM, Mazda, has recently been ensuring its training approach is of the highest quality. The company has been refining its training ...

Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, ...

It takes regular usage of a product for it to become habit-forming. Now, think about an organization without any customer success. Who will encourage customers to form habits? To me, that is exactly ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

Okta is an identity and mobility management company co-founded by Todd McKinnon and Frederic Kerrest in 2009. I met with Chief Customer Officer Krista Anderson to learn more about how Customer Success ...

NEW YORK--(BUSINESS WIRE)--Catalyst, an intuitive customer success platform (CSP), today officially launches its Software-as-a-Service (SaaS) product which helps companies reduce churn and improve ...