In today's fast-paced and data-driven business landscape, the role of the C-suite extends far beyond the traditional boundaries of leadership. As leaders, your mission is to guide your organization ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kathleen Lucente I’ve ...

In business, “collaboration” is the default answer to the question, “How can we drive a philosophy of customer-centric behavior across our company?” While collaboration is indeed necessary, it’s not ...

Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Meet Janice Antonios, a Customer Success Manager with a passion for building lasting relationships and driving business growth. With over five years of experience, Janice has developed a unique ...

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented ...

Bringing any new product or service to the market is risky. A company can never be truly sure about how its customer base will react to the new launch, and any mistakes or oversights in the plan can ...

RxSight reiterated its full year 2025 guidance for revenue, gross margin and operating expense: "revenue of $120 million to $130 million, representing an implied decrease of 14% to 7% from 2024," and ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. “Customers will never love a company until the employees ...