New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities – amplifying human decision-making without replacing it. GAINESVILLE, FL ...

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

Michael A. Mora The report shows that since the plan became effective Jan. 3, 2025, the estate has transferred $8.61 billion in cash, securities and other property to creditors, paying administrative, ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Zeta, a leader in modern card processing, launched Selene - an AI-powered assistant that transforms how issuers handle customer service. Built with advanced ...

Nikola Mrkšić is the CEO & Co-founder of PolyAI, a leading provider of enterprise-ready voice assistants built for customer support. Generation-Z (those born between 1995 and 2012) has been typecast ...

Mike Murchison is CEO of Ada, an AI-powered platform transforming how brands around the world interact with the people that love them. When it comes to AI in customer service, we’ve reached the ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

WhatsApp, once just a simple messaging app, has now transformed into a powerful tool for businesses. At its second Business Summit in Mumbai, the platform unveiled several new features designed to ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.