When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...

“Cracking competitive exams like Joint Entrance Examination and Birla Institute of Technology and Science Admission Test opened doors to BITS Pilani, one of India’s premier engineering institutes,” ...

In the ever-evolving domain of customer care, a significant new facet is unfolding with the advent of AI technology alongside human interactions. Today, we dive into this convergence with insights ...

Software company Salesforce has said that development of AI tools is reducing its need to hire engineers and customer service workers. Since AI has been developing at such a rapid pace, businesses ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...

Microsoft had a clever solution for irate customers demanding to speak with Bill Gates. The company used to transfer their calls to a special internal.