However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

Trinnov Audio recently announced that industry veteran Chrisanne Rhodes has joined the Trinnov team as customer support manager, Americas. In this newly created role, Rhodes is responsible for ...

NEW YORK —Media technology and service provider Dalet has named Gwen Braygeen as executive vice president and chief customer ...

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

While great support is founded in the day-to-day interactions, there’s always a surprising situation or two headed towards the queue. Some of these conversations can be quite hectic, and that’s where ...

Jerri Bowles is leading the state's effort to use technology to connect Missourians with jobs. Bowles, the customer support unit manager at the Missouri Department of Higher Education and Workforce ...

Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder that there are companies (and amazing support reps) who still ...

The role of the Customer Support Manager (CSM) is to be a MicaSense Expert! MicaSense is a Seattle-based company, rapidly expanding to service a growing demand for its state-of-the-art multispectral ...