For far too long, many supply chain leaders have deferred the strategy and operations of customer experience (CX) to commercial and marketing teams. A meaningful opportunity exists though for supply ...
Editor’s note: Leadership Lens, appearing online at scmr.com on the second Tuesday of each month, offers insight into leadership issues and how to address them. If you are interested in future topics, ...
After a year of uncertainty, the recent good news about an economic recovery is very welcome, with the International Monetary Fund projecting global growth of 6% in 2021. While there is still ...
Bjoern Neal Kirchner from Henkel (left) and Anouk Schoenmakers from Bluecrux (right). Photo Credit: BizClik Media More than two years ago, Henkel’s (Düsseldorf, Germany) Adhesive Technologies business ...
Geoffrey Moore offers perspective on the shift from customer support to customer success. Industry advisor Geoffrey Moore’s strategies for building and transforming companies in an age of disruption ...
Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...
The 2025 U.S. Open delivered a master class for golfers and procurement leaders alike. When thunderstorms on June 15 transformed golf's most demanding major into what many called "unplayable", J.J.
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