Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

The person who claimed to have stolen the physical addresses of 49 million Dell customers appears to have taken more data from a different Dell portal, TechCrunch has learned. The newly compromised ...

Phone scams are nothing new, and hopefully you already know that an unsolicited call from someone claiming they want to fix your computer is a sure-fire scam. But even if you're aware of these phone ...

A serious breach of customer information – including names, postal addresses, hardware, order information and servicing history – is developing at Dell, after a database containing 49 million records ...

One of the reasons given for Michael Dell re-claiming the CEO mantle at Dell last week was the realization that customer service standards had slipped, and need to be restored. In our ZDNet ...

Small businesses are increasingly given short-shrift by large tech corporations. Dell has shown that it really doesn't have a support organization that has any clue, or the needed resources, to ...