As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...

As a self-employed professional, I’ve learned the hard way that saying “yes” to every client can lead to a world of stress. Through trial and error, I’ve discovered three foolproof strategies to ...

Kyle Elliott, a career coach for tech employees, told Business Insider clients can vent to the wrong people when they're ...

Dealing with tough clients is practically a rite of passage in freelancing, small business, or customer service. Complaints, impossible requests, and high-maintenance personalities can stretch ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

Years ago, I hired a soft-spoken project manager who would bend over backwards for customers. He was a customer advocate, born and bred. He had many years of experience in managing website development ...

No matter your industry, working with clients is a cornerstone of professional life, and sometimes, those relationships can be challenging. Whether it’s a clash of communication styles, misaligned ...

High-maintenance clients test your patience, push your boundaries and consume more resources than anyone else you work with. They demand immediate responses, request countless revisions and question ...