"Thank you for reaching out. We aim to respond promptly within 24 hours.” Sound familiar? Despite the promise of a swift reply, it's all too common for responses to arrive only after a nudge from the ...

Western Washington was hit with major flooding after multiple atmospheric rivers this week. by Herb Weisbaum, Contributing Editor, Checkbook.org SEATTLE — To gain your confidence, con artists lie ...

Over the last few years, the field of customer service has demanded an omni-channel presence that allows consumers to ping them at any time — whether it's an email, text message, Instagram direct ...

The dominance of e-commerce on our shopping behavior is on the rise. It is expected that, by 2040, 95% of all purchases will be through e-commerce. To effectively compete and create a loyal customer ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Only 57.21% of all the email addresses ZeroBounce verified last year were valid and safe to keep, which shows the prevalence of poor-quality data in email lists. Email is the dominant communication ...