There are many in the tech world — Satya Nadella, for one — suggesting that major SaaS platforms will face obsolescence because of the increasing maturity of generative AI and agentic applications.

‘I think [Service Now’s expanded capabilities are] going to bring a level of AI capability down to the lowest-level operators and users in the platform, and in doing so, it’s going to foster more ...

‘We’re thrilled to be part of that program. And the end customers are going to see all the value because they’re going to be able to start utilizing the platform so much quicker than customers from ...