NORTHAMPTON, MA / ACCESSWIRE / November 1, 2022 / "Customer focus is part of who we are at NRG. It's embedded in our DNA." ~ NRG President & CEO Mauricio Gutierrez Since launching our Power Values, ...

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

Today, this typically requires companies to provide customer service via social media, whether it’s Twitter, Facebook, Snapchat or Instagram. Essentially, if your customers spend time there, your ...

There is plenty of talk about the importance of reviews and the effects that social media has on our businesses. However, there is an underlying factor that you must remember as you push your ...

What is the definition of customer service excellence? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better understand the world.

A brand is made up of many elements: strategy, target market, customers, advertising, marketing, innovation, and many more. However, one element seems to get left behind: the staff. The employees. The ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Answer by Gaetano DiNardi, Director of Demand Generation at Nextiva, on Quora: While businesses talk a lot about the importance of customer service, there’s a surprising amount of confusion about just ...

These short and wildly effective customer service improvement steps will set you well on your way toward becoming “the Ritz-Carlton of Industry X” or “the Zappos of Industry Y.” Opinions expressed by ...

In today’s competitive business environment, customer service is not just a support function; it’s a powerful marketing tool. For CMOs and marketing professionals, leveraging customer service can ...