The idea of putting the customer first is not a new concept. Today, it is understood that it is important to provide exceptional service to your external customers in order for businesses to be ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

As technology grows, e-commerce is quickly becoming the norm. At Dale Carnegie Training, we believe people like to buy from people. Before a customer ever goes to the Internet, they have probably had ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

MessageBird, the Amsterdam-headquartered cloud communications platform backed by Accel in the U.S. and Europe’s Atomico, is unveiling another new product today, this time taking aim at the $350 ...