Building a strong feedback culture requires deliberate systems and consistent practices that encourage honest communication at every level of an organization.

Between regular meetings, yearly performance reviews and performance improvement plans, there are a multitude of ways for managers to evaluate employee performance and communicate feedback. What’s ...

Companies keep asking employees for feedback, but what happens next? Employees often feel like they constantly fill out surveys, attend town halls, and deal with pulse checks, yet many employees feel ...

Effective feedback is the GPS for employee success, guiding performance, engagement and career growth in real time. Constructive, continuous feedback, midyear and annual reviews, and clear links to ...

When presented with the option of numerical vs narrative performance reviews, employees find the latter to be the fairest ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...