With the year 2020 upon us and many service business leaders finalizing strategic plans and operating budgets, take a step back and take a quick inventory of initiatives. The 50/50 rule applies to ...
There’s an understandable nervousness among any workforce when you start talking about automation. It’s actually been 10 years since Oxford University academics Carl Benedikt Frey and Michael Osborne ...
One major area of focus in the field service industry is the development of our workforce, as noted by recent research from The Service Council in which 50 percent of respondents reported they are ...
Forbes contributors publish independent expert analyses and insights. Tim Bajarin covers the tech industry’s impact on PC and CE markets. During the mid-1990s, to early-2000's, Barton Goldenberg of ...
A necessary change in field service is well underway: 71% of service decision makers have made significant investments in mobile technologies and headcount. As customer expectations continue to rise, ...
Economic uncertainty is a time to invest in customer experience, not cut it, and field service is rife with opportunities to exceed customer expectations. In economic uncertainty, it’s natural for ...
The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...
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