Jeff Werner is a software engineer and has been writing this column since 2007. Question: Where are my downloads, files, etc.? I cannot find anything when I look in Folders, or in Downloads.

You will have to submit sensitive government documents, your Social Security number, credit history, and a face scan to ID.me, a third-party company. Reading time 6 minutes Editor’s note: This article ...

Peter is a writer and editor for the CNET How-To team. He has been covering technology, software, finance, sports and video games since working for @Home Network and Excite in the 1990s. Peter managed ...