The developing power of artificial intelligence in the workplace is immense. But beyond streamlining processes and boosting productivity, can AI actually help us find greater meaning and purpose in ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. No matter what business we’re in, our storefront better be ...

Q: Lately I’ve driven through some intersections that have artwork painted on the pavement, including some multi-colored crosswalks. I think it looks great, but I wonder if it distracts drivers and ...