Elizabeth Linos is a colleague of mine at the Kennedy School who has a great record of scholarly publications in leading academic journals in public administration and also an off-the-charts interest ...

Whether you’re communicating professionally or personally, understanding the difference between formal and informal letters is essential for effective writing. Letters are often a crucial part of ...

We often think B2B communication has to be extremely formal and professional. This can be true in many areas where it's important to convey trust and strong ethics. It’s also reasonable to keep your ...

In any organization, formal communication channels are established to streamline the flow of information, but alongside these formal channels, an informal network known as “grapevine communication” ...

When email started to gain widespread adoption 15 years ago, the idea of delivering account statements or status updates via email seemed absurd to the majority of consumers. Was it secure? Was it ...

When you’re presenting to the executive committee or the board or investors, you need to be buttoned up–to carefully script your talking points and rehearse every move. Success means no surprises. But ...

In today's multigenerational workplace, communication isn't just about what we say—it's how, when and why we say it. From Baby Boomers to Gen Z, each generation has its own preferences, expectations ...