A disturbing video obtained by the NY Post (embedded below) shows a woman clearly at her wits’ end after her Southwest Airlines flight was cancelled and she didn’t make it on as a standby on three ...

Flight delays are never fun — but one gate agent turned a cranky moment into a teachable one, and social media applauded her for it. A video shared on Instagram shows an American Airlines gate agent ...

Airports can feel chaotic, and the gate agent’s podium often becomes the flashpoint as passengers line up with questions, frustrations and last-minute requests. But despite being a constant presence ...