Once grandma gets her $40 coupon for a converter box and buys the box from her local big-box retailer, how on Earth is she going to rig it to the old Zenith? According to Best Buy, members of its Geek ...

SAN JOSE, Calif. — The first time Bruce Dougherty tried to get his home wireless network up and running, it was a bust. The former marketing executive had to enlist his son's help, and still there ...

Best Buy laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The layoffs come amid a restructuring ...

The black-and-white Volkswagen Beetle pulled up in front of a suburban Antioch home, and a man wearing a white shirt, white socks, black tie and black pants got out and rang the doorbell, holding up ...

DAYTON, Ohio — They read computer manuals for fun. They wear clip-on ties. They're geeks … and they could make your life a lot less complicated. The Geek Squad is a 24-hour computer support task force ...

Today I learned there is another risk formula. The factors of this new formula are the vendor from which maintenance is purchased and the technicians faced when a customer enters the repair zone. In ...

The LA-based crew at West Coast Customs and the tie-wearing computer techs at Best Buy’s Geek Squad might not have much in common, but the two companies will now be forever linked thanks to a ...