LOUISVILLE, Ky.--(BUSINESS WIRE)--For the second year in a row, Humana Inc. (NYSE: HUM) rose to the top as No. 1 in service in its industry, according to Newsweek’s 2020 list of America’s Best ...

The user experience is something every insurer must consider as the importance of a competitive edge continues to grow within an industry where customers have more options from which to choose.

MultiPlan gets many complaints, but people are often confused about what MultiPlan does. MultiPlan creates networks of doctors, hospitals and medical providers that are used by insurance companies.

Ambetter sells cheap health insurance, but customers report problems finding in-network doctors. Ambetter sells good cheap health insurance, but you should check with your doctors before you buy a ...

Customer satisfaction among commercial health plan members has improved nationwide, but health insurers are still confronting challenges when it comes to delivering on the financial and personal ...

Only 11 percent of respondents significantly agreed that increased use of IT in customer service has improved the level of service from insurance companies in the past five years, according to data ...

Indianapolis-based Elevance Health, which operates Anthem Blue Cross and Blue Shield in Indiana, is embracing artificial intelligence, or AI, by expanding the use of digital tools such as Virtual ...

Lately, my colleagues and I have been fielding a lot of questions about artificial intelligence from health-insurance executives. Could AI power chatbots that answer members’ questions about anything ...