In 2023, the U.S. Surgeon General's groundbreaking report on loneliness and isolation drew significant attention across industries. Yet today, the customer service sector faces an uncomfortable truth: ...
Indianapolis-based Elevance Health, which operates Anthem Blue Cross and Blue Shield in Indiana, is embracing artificial intelligence, or AI, by expanding the use of digital tools such as Virtual ...
Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...
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