When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Installed on a LAN, the SupportDesk 9.1 appliance is accessible via an Internet connection. Users open a browser session to a Web server running on the appliance. The informative pages on this Web ...

As companies increasingly use chat systems such as Slack and Microsoft Teams, other workplace tools have integrated with these messaging programs so workers can conduct business without needing to ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

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Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of time ...

Pat Calhoun, a visionary leader focused on UX and adoption, is the CEO and Founder of Espressive, transforming enterprise self-help with AI. Enterprises are quickly shifting their IT help desk ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Search for the error over the web. You might get a very quick solution. 8. IF YOU GET AN ERROR MESSAGE, WRITE IT DOWN Many errors will vanish before you have time to ...

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. Your ...