Help desk and call center vendors are finally catching the Internet bug ? albeit quietly ? as a number of major and minor players over the last year have begun transitioning their solutions from a ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

& Wayne Rash Wayne Rash's IT Watch Column: www.pcmag.com/it-watch Wayne Rash is a freelance writer and frequent r Organizations that operate distributed call centers ...