Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

A lightweight combination of helpdesk and asset management features, SolarWinds Web Help Desk lacks a few features that larger organizations will need, but makes up for it with an easy-to-use user ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Until last year, the Pittsburgh-based Port Authority of Allegheny County had no centralized system for handling help desk calls from its 872 users. The agency’s 22 support representatives were ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Your help desk is a treasure trove of customer insights that your marketing, sales, and customer service teams can all learn from. Depending on the size of your business and the sophistication of your ...

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Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Customer relations don’t stop after the products are delivered or the services are completed; they can actually begin at that point. A strong aftersales team can greatly impact a company’s goal of ...

If you are facing problems and wondering how to get help in Windows 11/10, then this post lists some built-in support options, as well as Help Desk, Support or Community forums, and website options, ...