You may have heard about the benefits of consolidating help desk instances, from increasing your support team’s efficiency to enhancing the global customer experience. But are these advantages worth ...

Traditional metrics that once defined the effectiveness of help desk operations within law firms are undergoing a profound transformation. Over the next 12-18 months, the legal industry will see ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

Tara worked as a newspaper reporter and editor for more than 13 years and served as executive editor of the full suite of CDW Tech magazines until 2019. She enjoys learning about new technology and ...