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The best helpdesk software is Zendesk, with solid customization tools, exemplary help and support options, and more features than any helpdesk software we tested. However, this doesn’t mean Zendesk is ...

Helpdesk software company Freshdesk, Inc. has changed its name to Freshworks, Inc. The rebranding is designed to emphasize the San Bruno, CA-based company's newer and lesser-known capabilities, which ...

HubSpot Service Hub has a great feature set and ticketing management system, but it may not suit those who already use a CRM. Why you can trust TechRadar We spend hours testing every product or ...

There are many things about the process of launching a startup that can seem daunting. From trying to secure funding to navigating the ever-precarious business landscape, unless you’ve run a company ...

DUBLIN--(BUSINESS WIRE)--The "Helpdesk Automation Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025" report has been added to ResearchAndMarkets.com's offering.

SysAid for IT asset management is a key functionality of the SysAid platform, which is an IT service desk system that can help a businesses effectively manage its IT needs. It allows you to keep track ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...