Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

A hotel's front office plays a crucial role in guest satisfaction. The front office team has the most interaction with customers throughout the guest life cycle. When the front office operations staff ...

Gen Z leads the charge with 82% preferring apps and kiosks, while U.S. hotels embrace technology to meet evolving guest expectations NEW YORK, June 11, 2025 /PRNewswire/ -- The traditional hotel front ...

Photo Credit: Alex Alt, senior vice president and general manager of Oracle Hospitality, spoke at the company's customer conference in Singapore in late 2019. Oracle Hospitality confirmed on Wednesday ...

With over 24,000 hours saved across key hospitality operations, RobosizeME brings OHIP-integrated automation to the ...

Last month the organization YouGov polled 1,219 adults about their hotel stays. Results indicate that most hotel guests (62%) are not frustrated by a lack of fitness center, spa or a trendy bar as ...

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

He's told us how to book a hotel room like a boss and he's given a behind-the-scenes explanation for a common room problem but now our former front desk manager is back with the most important advice ...

Two bloggers walk into a hotel ... No, that’s not the opening line to a joke. We’re talking about two travelers who picked the same hotel chain — Andaz, a boutique Hyatt property. One stayed at a Los ...