How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

There is no shortage of note-taking and PKM software out there. Like many, I've experimented with endless tools to build an effective system to manage ever-growing information. Surprisingly, the ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

What if you could transform vast amounts of unstructured text into a living, breathing map of knowledge—one that not only organizes information but reveals hidden connections you never knew existed?

Online forms are an excellent way to conduct research, collect feedback, test knowledge, and more. Here’s how to use Microsoft Forms to create surveys, feedback forms, quizzes, and other interactive ...

Ever Googled yourself and wished for that polished informational box to pop up on the results page? That’s a Google Knowledge Panel. More than just a helpful box on the search engine results page ...