Jake Peterson is Lifehacker’s Tech Editor, and has been covering tech news and how-tos for nearly a decade. His team covers all things technology, including AI, smartphones, computers, game consoles, ...

Verizon customers get a $20 apology from the telecom giant. Credit: Michael Nagle / Contributor / Bloomberg via Getty Images On the morning after a day of massive, countrywide outages for Verizon ...

A massive Verizon outage Jan. 14, downed tens of thousands of Verizon phones, with Verizon customers eager to "fix" SOS mode on iPhones and turn off "Emergency Calls Only" on Samsung/Android phones.

Verizon outages continue to plague customers on Friday, Oct. 10, as people living in major metropolitan areas find their phones in "SOS" mode for what appears to be the second day in a row. Verizon's ...