Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from happening again. If you’ve ever checked your phone’s call history to see when ...

With new work models have come new work challenges. Early on, employers ‘fessed up to remotely monitoring employees — chiefly in the name of productivity. Leaders told Digital.com in 2021 that they’d ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...