Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

Ever find yourself drowning in a sea of notes, ideas, and to-do lists, wondering how to keep everything organized? You’re not alone. Many of us struggle with managing our information efficiently. But ...

Copilot integration in Microsoft 365 apps makes it a snap to generate first drafts, revise text, and get instant summaries for long docs or email threads. Here’s how to use Copilot for writing ...

There's no question that artificial intelligence (AI) is rapidly transforming the working world. According to Microsoft's 2023 Work Trend Index, 82 percent of workforce leaders say their employees ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...