When it comes to how long the check-in process takes at a dealership service department, there is a difference of opinion. Eighty-six percent of dealers said in a recent survey it takes one to seven ...

A single customer self-service interaction through a chatbot or FAQ portal can cost as little as 10 cents, while a live agent interaction can cost up to $8 or more. So companies have a clear financial ...

Target has announced a major change to its self-checkout policy. The Minnesota-based retail giant revealed Thursday that it will soon roll out limitations for shoppers looking to use self-checkout at ...