Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

• Survey reveals over half of small and midsized Australian and New Zealand organisations do not consider ITIL a factor during purchase of a service desk solution and while adopted as a guideline, is ...

HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT infrastructure library (ITIL) service ...

A couple of years back, I had the privilege of working on a project that delivered ‘service desk’ services to the U.S. military. I came in as the owner of service design and, to be honest, at the time ...