The role of IT service management (ITSM) in ensuring the smooth functioning and continuity of business operations has become clearer than ever. There’s increasing evidence that well-managed ITSM ...

SAP has unveiled Process Insights, a new tool that leverages SAPu2019s wealth of enterprise data and recent acquisitions to help customers improve key business processes. Operational efficiency has ...

FORT HUACHUCA, Ariz. - As the Information Technology Service Management (ITSM) environment within the Network Enterprise Technology Command, (NETCOM), exponentially grows; it is critical in terms of ...

Kaizen offers a more holistic approach than most IT frameworks in that it aims to improve everything in your organization from people to processes to products.